Voice Recording Solution

Crystal Quality® is a unified, web-based recording solution offering the most comprehensive recording solution to fit all environments and customer needs. From TDM to VoIP, and a wide range of telephony interfaces, including analog trunk/ extension, digital trunk (ISDN BRI/PRI, E1/T1), and digital extension, VoIP trunk/ extension, as well as discrete radios and trunked radios.

CIS is the most progressive and innovative Voice and Screen Multimedia interaction recording solution available today. From smaller contact center operations to large, multi-site, multi-branch, high-end environments, and from total recording to business-oriented selective recording, you can quickly deploy and configure your Crystal Quality ® recorder to suit your exact business needs.

Why choose Crystal Quality software solutions?

Intuitive and Powerful Call Search & Playback

With the Crystal Quality powerful call search engine, you can quickly and easily search, locate and share recordings.

Enhance Security Diagnostics and Alarm System

Enhanced Security – Crystal Quality® is designed to fully meet the strict security requirements dictated by the PCI-DSS compliance regulations.

Storage and Archive

The Crystal Quality® advanced archiving feature ensures data security and integrity by providing a solid and flexible archiving strategy spanning multiple storage media.

Integration

As a total, cross-platform recording solution, Crystal Quality® provides a wide support list for a variety of PBX platforms, CTI types, and VoIP protocols, with proven integrations with Speakerbus, Cisco, Avaya, Mitel, Genesys, and more.

Availability/
Redundancy

High availability, no single point of failure.

Disaster Recovery

The data restore tool offers full recovery of recordings saved as xml files and from the database itself.

Key Features and Benefits

Passive VoIP recording

Signaling and voice analyzing by port spanning/mirroring; record most protocols without CTI or PBX integration.

Live Monitoring

Monitor audio and real-time video directly from the web interface

License policy

Simple and transparent with no hidden costs. All necessary functionalities come with the product package.

Flexible long-term storage and archive

Online network-based archive solution, automatic play recycled recording from the archive location.

Web-based user interface

Access Crystal Quality at any time and from any place with a web interface that is intuitive, user-friendly, high performance and reliable.

Scalable and modular

the hybrid configuration combines all TDM, VoIP extensions & trunks, including screen activities and database, in a single server. There is no extra-dedicated server for the database, CTI integration, or storage server, thereby significantly lowering costs.

Adaptability

Crystal Quality can be installed and used as a standalone recording system for single-site recording or as a satellite recording server for a larger communication network.

Centralized recording management

Multiple recording servers from several locations can be managed and accessed as a single, unified call recording system

Active recording in VoIP environment

Record PBX environments directly with live audio streaming from phones/PBX/ media Gateways, forwarded directly into the Crystal Quality recording server.

Passive TDM recording

Record digital phones, including full call details, without involving CTI integration.